Practical guidance for complicated problems.
What to do, what not to do, what to ask, and how to know when a problem needs a different approach.
Technology Implementation
Updated February 4, 2026
What should you do when a software implementation is failing?
A practical sequence for stabilizing a software implementation that is behind, over budget, or not delivering the expected value — before you decide whether to fix, restart, or replace it.
Read →Updated February 4, 2026
How do you know whether the problem is the software or the process?
A diagnostic method for separating a genuine technology limitation from a process, ownership, or data problem that new software will not fix.
Read →Updated February 4, 2026
Why do software implementations fail after the technology is successfully deployed?
Deployment is a technical milestone, not a business outcome. This explains the gaps that appear after go-live and how to close them.
Read →Operations & Process
Updated February 4, 2026
How do you determine whether you need another tool or a better process?
A decision framework for organizations weighing new software against fixing the way the work is currently designed and owned.
Read →Updated February 4, 2026
What should you do when no one knows who owns a business process?
How to establish process ownership when work spans several teams and everyone owns a fragment of it.
Read →Updated February 4, 2026
When should you automate a business process — and when shouldn't you?
Criteria for deciding whether a process is ready for automation, and the conditions under which automating makes things worse.
Read →AI & AI Governance
Updated February 4, 2026
What should an organization do before implementing AI?
The readiness work that determines whether an AI initiative produces value or creates exposure: use cases, data, roles, risk, and a decision path.
Read →Updated February 4, 2026
What does practical AI governance actually look like?
AI governance that works in a real operating environment: inventory, roles, acceptable use, review thresholds, and a route to yes.
Read →Updated February 4, 2026
What should you do when employees are already using AI but no policy exists?
How to move from undocumented AI use to a governed position without triggering a shutdown that drives usage further underground.
Read →Updated February 4, 2026
What is an AI governance framework and how do you build one?
A working definition of an AI governance framework, the components it needs, and how to build one that fits your organization instead of borrowing one that does not.
Read →Governance & Risk
Updated February 4, 2026
Who should own AI governance?
How to assign accountability for AI governance in a way that reflects how decisions are actually made in your organization.
Read →Updated February 4, 2026
How do you build governance without creating bureaucracy?
Designing governance that speeds up good decisions instead of adding approval layers people learn to avoid.
Read →Project & Program Recovery
Security & Incident Management
Updated February 4, 2026
What should you document during a cybersecurity incident?
The records that hold up afterwards: chronology, decisions, actions, evidence handling, notifications, and communications.
Read →Updated February 4, 2026
What should you not change before evidence is preserved after a suspected security incident?
Common early actions that destroy the information you will need later — and what to do instead.
Read →Updated February 4, 2026
What is the difference between incident management, incident response, and digital forensics?
Three distinct disciplines that are frequently conflated — and why the distinction matters when you are choosing who to call.
Read →Updated February 4, 2026
How do you manage an incident involving multiple vendors?
Coordinating internal teams, managed service providers, software vendors, forensic firms, counsel, and insurers during a live incident.
Read →Reading about it is not the same as resolving it.
If the situation you are dealing with looks like one of these, tell us what's happening and what you've already tried.